Please note that the Welcome Email may arrive into one of your secondary Gmail tabs (if you use Gmail) or even spam, so make sure to check those. It’s also a good idea to whitelist emails coming from and create a filter. This way none of the emails will slip through in the future. Here is a quick walkthrough on how to create an email filter in Gmail if you need it. As always, if in any doubt, let me know, and I will be happy to help.